Shipping in Australia
Free Shipping Australia wide only applies to delivery within Australia, It is a limited time offer and may be subjected to changes. Free Shipping Australia wide may apply to certain products category or to encourage more bulk order in the future. Mixing products ordered from different categories may entitle your order to be freight free offer as well.
We are glad that you found us, please contact us for international shipping cost to deliver the products to you. (Email: firstname.lastname@example.org).
Bulk Items may not be subject to Free Shipping if added to your order and you have selected a freight free item, please contact us for shipping cost.
Our Shipping Policy
We will do our best to send parcels by the chosen shipping method but please do not be disappointed if your parcel is not sent with your chosen carrier. Our preferred carriers are
Australia Post or Sendle
Australia Post or Sendle
Parcel Post - Australia
Our postage charges are calculated at checkout based on the weight of the items ordered and your state and postcode. Any products ordered from thegoodhealthstore.com.au going to an Australian address using Parcel Post as the delivery method should take approximately (3) three to (7) seven business days to arrive once dispatched.
Orders are usually dispatched within 2 working days from when payment is received. Our aim is to provide every item requested within an order wherever possible as we cannot send more than one parcel per shipping charge.
High demand for some requested items, changes in supply or circumstances beyond our control may cause delays beyond the estimated delivery times. We will advise you of any known delays beyond the estimated delivery times via email.
In some cases, it may be necessary for us to refund the cost of some items that will be unavailable for some time (usually more than one month).
We reserve the right to change the shipping method selected if there is a problem with the provided address and the shipping method that was selected. For large orders, this also includes lack of insurance which was not selected and could put the order at risk of damage. We reserve the right to substitute a comparable shipping method at our own discretion.
thegoodhealthstore.com.au will not replace, refund, or provide credit notes if items are damaged or lost in transit due to to incorrect shipping address provided at your checkout. Please double check your shipping address before proceeding to checkout.
Express Post - Australia
If you need your purchase in a hurry we also offer Express Post.
Express Post (up to 500grams)
Express Post (up to 3 kg)
Express Post (up to 5 kg)
Any products ordered from thegoodhealthstore.com.au going to Perth and surrounding areas should take only (1) one business day to arrive from the date the order was shipped. While other areas located in Australia may take 3 to 5 business days.
Note: These averages are based on delivery times to capital cities. Deliveries outside of these areas may take longer. We are not responsible if Australia Post fails to make the quoted delivery timetable.
Delivery Charges - International
Postage is calculated online and is displayed during the checkout process for all international orders. We currently offer three types of overseas postage:
Airmail - Optional Insurance Available (5-15 business days).
- Express Post International - No tracking available when parcel leaves the country. Optional Insurance Available. (5-15 business days).
Express Courier International - Offers full tracking. Optional Insurance Available (3-5 business days)
- To safeguard against Lost or Damaged parcels it is highly recommended to Insure Your Order for International purchases.
All costs associated with the return of parcels due to customer error e.g. incorrect address, will not be shipped until all return costs and additional shipping charges are paid.
International accounts need to be aware and must check with their local customs services and local laws to ensure that there are no special requirements or any restrictions on importing health products into their country or state before ordering. We will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items.